Policies

Privacy policy

Soreen respects your privacy and will treat your personal information carefully. This policy sets out important information about how we use your personal information so please read it carefully.

INTRODUCTION

The website www.soreen.com is operated by Soreen and we or us are what is known as a “controller” of personal information with gather and use. When we say ‘we’ or ‘us’ in this policy, we mean Soreen which is a company with the Samworth Brothers Limited Group. A list of our Group companies can be found at http://www.samworthbrothers.co.uk/Our-Businesses

This privacy policy relates to your use of our website www.soreen.com .

We take your privacy very seriously and we ask that you read this policy carefully as it contains important information on:

• The personal information we collect about you;
• What we do with your information; and
• Who your information might be shared with.

WHAT PERSONAL INFORMATION WE COLLECT AND HOW WE USE IT

We will ask you to provide certain personal information when you sign up for a newsletter, competition or get in touch or use our website www.soreen.com.
We use your personal information to:

• Provide you with our products and services;
• Communicate product offers, events and competitions;
• If you agree, let you know about other products or services that may be of interest to you—see ‘Marketing’ section below;
• Customise our website and its content to your particular preferences;
• Process returns and address complaints and queries;
• Update our records;
• For legal purposes (such as regulatory and enforcing our rights);
• To remember you and view activity on our Site – please see ‘Cookies and Tracking’ below and our Cookies policy available at https://www.soreen.com/policy/ ;
• Keep a record of product/quality issues and to allow for follow up communications with relevant customers if required.

We only use your personal information where that is permitted by laws that protect your privacy rights. When we you use our Site we will only use your personal information where:

• We have your consent (if consent is needed);
• We need to use the information to comply with our legal obligations;
• We need to use the information to perform a contract with you;
• It is fair to use the personal information either in our interests or someone else’s interests, where is there no disadvantage to you (what is known as ‘legitimate interests’) – this can include where it is in our interests to market additional products or services to you.

MARKETING

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the Site according to your interests.

We will only send you marketing messages where it is legitimate for us to do so, and you can opt out at any time by clicking the link to ‘opt out’ which is clearly accessible on all of our correspondence. Please see ‘The right to ask us to stop contacting you with direct marketing’ below for further information.

INFORMATION WHICH WE MAY COLLECT :

We collect personal information about you when you register an account with us, make a purchase through our Site, contact us or when you submit a response to an online questionnaire/competition on our website.
We may collect the following personal information:

• full name;
• postal address;
• email address;

HOW LONG WE WILL KEEP YOUR PERSONAL INFORMATION

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. We will not retain personal information for longer than 3 years.

OUR APPROACH TO INFORMATION SECURITY

To protect your information, Soreen has policies and procedures in place to make sure that only authorized personnel can access the information, that information is handled and stored in a secure and sensible manner and all systems that can access the information have the necessary security measures in place. To accomplish this, all employees, contractors and sub-contractors have roles and responsibilities defined in those policies and procedures.

To make sure all employees, contractors and subcontractors understand these responsibilities they are provided with the necessary training and resources they need.

In addition to these operational measures, we also use a range of technologies and security systems to reinforce the policies.

To make sure that these measures are suitable, vulnerability tests are run regularly. Audits to identify areas of weakness and non-compliance are routinely scheduled. Additionally, all areas of the organisation are constantly monitored and measured to identify problems and issues before they arise.

YOUR RIGHTS

In order to process any of the requests listed below, we may need to verify your identity for your security. In such cases your response will be necessary for you to exercise this right.

The right to access information we hold about you

At any point you can contact us to request that the information we hold about you as well as why we have that information, who has access to the information and where we got the information. Once we have received your request we will respond within 30 days.

The right to correct and update the information we hold about you

If the personal information we hold about you is out of date, incomplete or incorrect, you can inform us and we will ensure that it is updated.

The right to have your information erased

If you feel that we should no longer be using your personal information or that we are illegally using your personal information, you can request that we erase the personal data we hold. When we receive your request, we will confirm whether the personal information has been deleted or tell you the reason why it cannot be deleted.

The right to object to processing of your personal information

You have the right to request that Soreen stops processing your personal information. Upon receiving the request, we will contact you to tell you if we are able to comply or if we have legitimate grounds to continue. If personal data is no longer processed, we may continue to hold your personal information to comply with your other rights.

The right to ask us to stop contacting you with direct marketing

You have the right to request that we stop contacting you with direct marketing. In order to process your request, we may need to verify your identity for your security.

The right to data portability

You have the right to request that we transfer your personal information to another controller. Once we have received your request, we will comply where it is feasible to do so.

Consent

In those cases where we need your consent to hold your information, we will ask you to check a box on any form requiring consent. By checking these boxes you are stating that you have been informed as to why Soreen is collecting the information, how it will be used, for how long it will be kept, who else will have access to it and what your rights are as a data subject.

SHARING YOUR INFORMATION

[In order to fulfil your order and make the Site available, we may share your personal information with other members of our Group of companies.]
We may [also] share your personal information with the following categories of third parties

• Our service providers where necessary to make the products and services available to you such as suppliers of IT services;
• To promote our products and services to you, such as marketing agencies and social media platforms who may send targeted and automated messages to you;
• Where Soreen or our Group or substantially all of its assets are acquired by a third party, personal information held by us will be one of the transferred assets and your personal information will be transferred to the new owner, to be used for the purposes set out in this privacy policy; and
• Where necessary to protect the rights, property, or safety of our group of companies, our customers, or others we may share personal information with law enforcement agencies.

COOKIES AND TRACKING

Use of cookies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies on this website to:

• recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
• obtain information about your preferences, online movements and use of the internet;
• carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interests;
• target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
• make your online experience more efficient and enjoyable.

Please visit https://www.soreen.com/policy/ to see our cookies policy.

ENQUIRIES

When contacted with an enquiry, Soreen will hold the entity name and contact details only for the purposes of handling the enquiry.

The online forms are subject to the same cookies and tracking as the rest of the website (see the above section “Cookies and Tracking” for more information).

CONTACT DETAILS

If you have any queries about this policy, need further information or wish to lodge a complaint you can use the details below to contact the relevant party:

Data Protection Officer

Address: Chetwode House, 1 Samworth Way, Melton Mowbray, Leicestershire, LE13 1GA
Email Address: DPO@samworthbrothers.co.uk

CHANGES TO THIS PRIVACY POLICY

We may change this policy from time to time. You should check this policy occasionally to ensure that you are aware of the most recent version that will apply each time you access the Site

Acceptable use policy

This acceptable use policy sets out the terms under which you may access and contribute to the Site and applies to all users of, and visitors to, the Site. Your use of the Site means that you accept, and agree to abide by, all the policies in this Acceptable Use Policy, which forms part of these Terms and Conditions.

Prohibited Uses

You may only use the Site for lawful purposes. You may not use the Site:

• In any way that breaches any applicable local, national or international law or regulation or is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use or reuse any material which does not comply with our content standards set out below.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
• For commercial purposes except where expressly permitted in writing by us.

You also agree:

• Not to reproduce, duplicate, copy, modify, publish, communicate or resell any part of the Site in contravention of the provisions of any part of these Terms and Conditions.
• Not to access (or attempt to access) without authority, interfere with, damage or disrupt: any part of the Site; the server on which the Site is stored or any server, computer or database connected to the Site; any equipment or network on which the Site is stored; any software used in the provision of the Site; or any equipment or network or software owned or used by any third party.
• Not to attack the Site via a denial-of-service attack or a distributed denial-of service attack.

Interactive Services

We may from time to time provide interactive services on the Site, including but not limited to: chat rooms; bulletin boards; blog pages; photo diaries; research polls and questionnaires; and links/feeds to and from third party websites such as Twitter, Facebook and YouTube.

Where we provide interactive services, we will provide information about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical). We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on the Site, and we will decide in each case whether it is appropriate to use moderation and what kind of moderation to use). However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on the Site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

Content Standards

These content standards apply to any and all material which you and other users contribute to the Site (“Contribution”), and to any interactive services associated with it. You must comply with the spirit of the following standards as well as the letter and the standards apply to each part of any Contribution as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:

• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material or violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right, trade mark or any other intellectual property or other right of any other person.
• Be likely to mislead or deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Be threatening, abusive or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Give the impression that they emanate from us, if this is not the case
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Cookies policy

Environment policy

Soreen believes that businesses are responsible for achieving good environmental practice and operating in a sustainable manner.  We are therefore committed to reducing our environmental impact and continually improving our environmental performance as an integral and fundamental part of our business strategy and operating methods.

It is our priority to encourage our customers, suppliers and all business associates to do the same.  Not only is this sound commercial sense for all; it is also a matter of delivering on our duty of care towards future generations.

Our policy is to:

• Define environmental objectives for the company in annual business plans
• Meet with or exceed the requirements of current environmental legislation and codes of practice
• Minimise energy and water usage in our buildings, vehicles and processes in order to conserve supplies, and minimise our consumption of natural resources, especially where they are non-renewable
• Apply the principles of continuous improvement in respect of air, water, noise and light pollution from our premises and reduce any impacts from our operations on the environment and local community
• Minimise our waste and then reuse or recycle as much of it as possible
• As far as possible purchase products and services that do the least damage to the environment and encourage others to do the same
• Assess the environmental impact of any new processes or products we intend to introduce in advance
• Minimise the amount of packaging used on products, consistent with requirements for food safety and product protection
• Transport products efficiently to minimise, consistent with customer demands, production arrangements and vehicle fleet operations
• Maintain effective emergency procedures to minimise the impact on foreseeable incidents
• Promote environmental awareness throughout our business and ensure through the availability of information and the provision of training that all employees are engaged in maintaining and improving the environmental performance of our business

This policy with be reviewed annually and updated as necessary in line with legislative changes or business development.  Responsibility for direction and leadership of Environmental affairs is discharged by the Managing Director.